سلام
دوستان چند هفته پیش یادتون میاد که گفتم آنتی ویروس بیت دیفندر 2013 گرفتم /
نصب کردمش و نزدیک به 350 مگا بایت هم آپدیت داشت / ولی وقتی شروع می کردم به دانلود میدیدم که سرعت دانلود 80% ی افت میکنه بعد از گذشت چند ثانیه / رفتم قسمت Network Activity آنتی ویروس دیدم که 100 کیلو بایت بر ثانیه داره دانلود میکنه ولی فایلی یا برنامه ای که این کارو انجام بده نبودش تا اینکه فهمیدم خود بیت دیقندر این کارو انجام میده !!!!
خلاصه کلی گشتم تا اینکه بازم با پشتیبانی آنلاین بیت دیفندر خارج تماس گرفتم و موضوع رو گفتم که فرمودن یک ایمیل به شما ارسال می کنیم که باید مراحل را طی کنید و یک فایل تولید میکنه و بعدش اون فایل رو به ما ارسال میکنین که ما بعد از آنالیز اون فایل میگیم چه کاری کنین .
این متن اون نامه هستش :
Dear Ata, In order to troubleshoot the issue you are encountering please send us the following: 1. A Support Tool log; [how to GENERATE A STANDALONE SUPPORT TOOL LOG] . Go to the Support tool location from the original installation directory. Usually the install location is: C:\Program Files\Bitdefender\Bitdefender 2013\supporttool.exe (it is named “supporttool”, either “supporttool.exe”) In case you do not find it at the above location, please note that you can also download it using the following link: http://download.bitdefender.com/windows/desktop/tools/2013/BitdefenderSupportTool.exe Note: Please remember to save the file first. . Double-click on the supporttool.exe file (if you are using Vista or Windows 7, right-click on the Supporttool file and select "Run as Administrator"); . Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering); . A file will be created on your desktop (BDSP_*); send it to us in reply to this email by attaching it. We will analyze the information you sent and then reply with a possible solution in the shortest time. We are waiting for you reply so we can further troubleshoot the situation. Best regards, Cosmin Mircea Bitdefender Support Engineer ------------------------------------- http://www.bitdefender.com/support/ https://my.bitdefender.com
فایل رو ارسال کردم و امروز صبح ساعت 5 فکر کنم بودش که ایمیل رو چک میکردم و دیدم دوباره نامه ای ارسال شده :
Dear Customer, Thank you for your patience. We gladly inform you that the New Bitdefender was released and is ready to run on your computer. With a valid license key you can upgrade for free and benefit from the ultimate security suite. Also, due to the many improvements brought to the New lineup many issues you may have encountered with your 2013 product should be solved now. In order to upgrade to the new version all you need to do is download the New Bitdefender installer corresponding to your current product, as follows: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender related files: http://www.bitdefender.com/files/KnowledgeBase/file/BD2013_Uninstall_Tool.exe Access the link and when the window with the Bitdefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7/8) and restart the computer when prompted. 2. Install Bitdefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it. The New Bitdefender Total Security installation kit can be downloaded from here: http://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe The installer should automatically retrieve your license key so you will not need to enter it again during the setup. More information on how to register the New Bitdefender is available in this article: http://www.bitdefender.com/support/installing-your-new-bitdefender-product-1149.html Please feel free to contact us with any additional questions or concerns. Have a nice day! Best regards, Crina Torous Bitdefender Support Engineer ------------------------------------- http://www.bitdefender.com/support/ https://my.bitdefender.com
خوب بعد از گرفتن فایل نصب آنلاین همه مشکلم حل شد / و 2013 تبدیل به 2014 هم شد B) B)