مشکل هک شدن حساب چنجر CoinExchange.io

[Hareth 105]

با سلام به دوستان بنده با این چنجر  CoinExchange.io به مشکل بر خوردم  حدود یک ماه پیش اکانتم هک شد کل کوین هایی که داشتم رو به بیت کوین تبدیل کردن و از حسابم خارج کردن و بدون اینکه ردی از تراکنش باشه و همینطور تاییدیه تو ایمیل برای ویدراو طبق عکس های پایین  

 

 

این عکس پایینی هم تراکنش هایی که انجام دادم که البته خبری از ویدراو بیت کوین نیست  یعنی توی تراکنش ها ثبت نشده و بدون تاییدیه ایمیل از اکانتم خارج کردن  حالا مشکل من اینجاست که خود تیم ایکچنج قبول نمیکنه هک شده نمیدونم چرا این هم  پیامی که امروز به دست من رسیده 

 

 

 

 

 

 

 

Hi hars.salari,

 

We are sorry to hear your account has been compromised and take reports such as this extremely seriously.

We have looked into our security out of concern for the greater community and can confirm that the CoinExchange.io servers and database remain secure, we have not been hacked. If you however use the same log in credentials for multiple different sites or platforms the attacker likely acquired your information else where. Phishing sites and or false websites are common method used to collect information so please be careful and always confirm that you are using the correct https://www.coinexchange.io/ URL when logging in.

 

Securing your account - Please take the above information into consideration when following the advice below.

• Our automated 'Log in notifications' and if applicable 'Withdrawal confirmation' emails would have been sent out as usual. If you did not notice any log in  notifications or can not find them in your inbox it is important to consider that your email address may also be compromised. Please be aware that attackers have been known to delete emails to erase suspicion. If you believe this has happened we strongly suggest that you immediately change your email account password and add 2FA authentication.

• If you haven't already done so, changing your password and adding 2FA on your CoinExchange.io account are both imperative to reclaiming your account and establishing multilayered security. 

• We further recommend that you do these changes from a computer or device that you do not normally use, as your regular computer or device may be compromised.

 

We are able to access logs of all outgoing emails to your CoinExchange.io registered address within the past 45 days, If required we are more then happy to check and confirm specific emails were processed for you.

 

We are currently investigating this issue and will be in touch shortly. 

 

Sincerely,

 

CoinExchange.io Support Team

Ticket: https://coinexchangeio.freshdesk.com/helpdesk/tickets/82979

 

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